Terms and Conditions

Last updated: 7/13/26

1. Agreement to Terms

By accessing or using the Digital Dockets platform (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the Service.

The Service is operated by Digital Dockets LLC ("Digital Dockets," "we," "us," or "our"), a Michigan limited liability company.

2. Description of Service

Digital Dockets is a technology platform that facilitates the delivery of process serving services in Michigan. The Service allows clients to submit service requests, receive quotes, upload documents, track job status, and receive affidavits. Digital Dockets is not a law firm and does not provide legal advice.

3. No Attorney-Client Relationship

Use of the Service does not create an attorney-client relationship between you and Digital Dockets. Digital Dockets does not provide legal advice, legal representation, or legal opinions. If you require legal counsel, consult a licensed attorney.

4. Client Responsibilities

By using the Service as a client, you represent and warrant that:

  • You are legally authorized to request service of the documents you submit
  • All information you provide (subject name, address, description, court information, etc.) is accurate to the best of your knowledge
  • You have the legal right to share the documents you upload
  • You will pay all applicable fees as quoted
  • You are responsible for meeting all court deadlines; Digital Dockets does not guarantee service by any specific date

5. Fees and Payment

Fees are quoted per job based on service type, complexity, and any add-ons requested. All fees are in United States Dollars (USD).

Fees are earned upon attempt of service, not upon successful service. Payment is due upon completion unless other terms are agreed to in writing.

Refund terms are described in our Refund Policy.

6. Service Timing

Digital Dockets provides service level guidelines (Standard, Rush, Same-Day, etc.) but does not guarantee service by any specific date or time. Legal deadlines are the sole responsibility of the client. Digital Dockets is not liable for missed court deadlines.

7. Process Server Independence

Process servers on the Digital Dockets platform are independent contractors, not employees of Digital Dockets. Digital Dockets does not control the specific means or methods by which process servers perform their work, provided such work complies with applicable law and the platform's requirements.

8. Prohibited Uses

You may not use the Service to:

  • Serve process for any unlawful purpose
  • Harass, intimidate, or stalk any individual
  • Circumvent any legal restriction (protection orders, no-contact orders, etc.)
  • Provide false information
  • Attempt to gain unauthorized access to the Service or another user's account

9. Intellectual Property

All content, features, and functionality of the Service (including software, text, graphics, logos) are the property of Digital Dockets LLC and are protected by copyright, trademark, and other laws.

10. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or secure.

11. Limitation of Liability

To the maximum extent permitted by law, Digital Dockets LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the service.

Our total liability for any claim arising from or related to the service shall not exceed the amount you paid to us for the specific job giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Digital Dockets LLC, its officers, employees, and affiliates from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party rights.

13. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles.

14. Dispute Resolution

Any dispute arising from these Terms or the Service shall first be attempted to be resolved informally by contacting us. If informal resolution fails, disputes shall be resolved through binding arbitration in Macomb County, Michigan, or in the state or federal courts located in Macomb County, Michigan.

15. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, provisions of these Terms that by their nature should survive (including limitation of liability, indemnification, governing law) shall survive.

16. Changes to Terms

We may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms.

17. Refund Policy

Fees Are Earned Upon Attempt

Process serving is a service-based industry. All service fees are earned once a serve attempt has been made, regardless of the outcome. Attempts include but are not limited to visits to the subject's address, verified location checks, and skip trace activity.

No Refunds For:

  • Successful serves — Service was completed
  • Non-serves after due diligence — Multiple attempts were made following industry standards
  • Bad addresses provided by the client — Subject could not be located because provided information was inaccurate
  • Subjects who cannot be located — Despite reasonable due diligence
  • Client cancellations after work has begun — Work already performed is billable
  • Court run / filing fees paid to third parties (courts, e-filing services) that have already been remitted

Refunds May Be Issued For:

  • Errors on our part — In the rare event of a verified error attributable to Digital Dockets
  • Duplicate charges — Accidental double billing
  • Cancellations before work has begun — Cancellation of a job before it has been assigned to a process server or before work has commenced on any related task (skip trace, etc.)

Refunds under this section are issued at Digital Dockets' sole discretion.

Requesting a Refund

Refund requests must be submitted in writing within thirty (30) days of the charge. Include:

  • Client name and account username
  • Job number
  • Reason for the refund request
  • Any supporting documentation

Refund Processing

Approved refunds are issued to the original payment method within 5 to 10 business days after approval. Refunds may take additional time to appear depending on your bank or card issuer.

Add-On Services

Add-ons such as stakeouts, notarized affidavits, court filing, and e-filing are subject to the same policy. Add-ons are earned upon performance. Add-ons paid to third parties (courts, notary services, filing systems) that have already been remitted are non-refundable.

Chargebacks

If you dispute a charge with your bank or card issuer without first attempting resolution with Digital Dockets, we reserve the right to suspend your account and pursue collection of any legitimate outstanding balance.