Privacy Policy
1. Introduction
Digital Dockets LLC ("Digital Dockets," "we," "us," or "our") operates the website digital-dockets.com and the Digital Dockets service platform (the "Service"). This Privacy Policy explains how we collect, use, and protect information when you use our Service.
By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Client Information
When you register a client account, we collect your name, business name, email address, phone number, billing information, and any other information you provide when submitting service requests.
Subject Information
In the course of providing process serving services, we collect information about individuals to be served, including but not limited to name, address, physical description, phone numbers, vehicles, and any additional information you provide about the subject.
Process Server Information
Process servers who register with the platform provide name, contact information, licensing/insurance documentation, banking information for payouts, and identification.
Automatically Collected Information
We collect standard log data including IP address, browser type, pages visited, and timestamps. We use httpOnly cookies for authentication.
Location Data
Process servers using our mobile application may share location data during active service attempts for verification purposes.
3. How We Use Information
We use collected information to:
- Provide, operate, and maintain the Service
- Match service requests with appropriate process servers
- Generate affidavits, invoices, and other legal documents
- Process payments and issue payouts
- Communicate with you about your account and jobs
- Comply with legal obligations
- Prevent fraud and abuse
4. Skip Trace and Third-Party Databases
To locate subjects, Digital Dockets may use third-party databases and public records searches. These searches are conducted under the Gramm-Leach-Bliley Act ("GLBA") permissible use categories of "Legal Compliance" and "Persons Holding a Legal or Beneficial Interest," in support of lawful legal proceedings.
5. How We Share Information
We share information only as necessary to provide the Service:
- With process servers on the platform, to perform service of process
- With courts and legal authorities when filing affidavits or as required by law
- With payment processors (such as Stripe) to process transactions
- With service providers who help us operate the platform (hosting, email, etc.)
- When required by law, subpoena, or valid legal process
We do not sell your personal information to third parties.
6. Data Retention
We retain client account information for as long as your account is active. Job records, affidavits, and related documents are retained for a minimum of seven (7) years to comply with legal record-keeping requirements. You may request account closure by contacting us, though certain records must be retained regardless of account status.
7. Data Security
We implement reasonable technical and organizational measures to protect your information, including HTTPS encryption, secure authentication via httpOnly cookies, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of certain communications
To exercise these rights, please contact us.
9. Children's Privacy
The Service is not intended for individuals under 18. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted to this page with an updated "Last updated" date.